Customer Service

Order Time/ Shipping Schedule

All UPS orders are usually shipped within 24hours of receipt, or the next business day, if ordered over the weekend. All U.S. Mail orders are usually shipped the next business morning. Delivery time for orders shipped via UPS is typically 1-7 working days depending on delivery service and location. Delivery time for orders sent via U.S. Mail is typically 2-14 working days. Please provide us with your daytime phone number when ordering so that we can contact you regarding any delays or problems with your order.

Bulk Sales

If you have a requirement for a large quantity of an item, please email customer service at skycraftparts@skycraftsurplus.com or call (407-628-5634). We will be happy to advise you on the availability of bulk quantities, pricing, and shipping terms.

Pick-up in our Retail Store here in Winter Park, FL for Free

 Choose "In Store Pickup" to have your order pulled and made available for pick up the next morning in our retail store for free. Order by 4pm, Monday to Thursday to pick up the next morning. Order by 4pm, Friday through Sunday to pick up by Monday afternoon.
**** Not all items re available for In Store Pick Up.
**** Please read item description for exceptions.

Cancelling Orders

You may cancel an order by calling (321)972-8357 and speaking to a Web Sales Customer Service Representative or by sending an email to order@skycraftsurplus.com. We process orders as quickly as possible. In order to cancel or modify an order, a phone call or email must be sent immediately as we will be unable to cancel an order once it has been shipped.

Return Policy

Items may be returned for credit or refund at our discretion within 10 days of delivery. Non-defective returns and all returns after 10 days of the invoice date are subject to a 10% restocking fee. All returns must have a Return Authorization Number. Call (321)972-8357 between 8:30 AM - 5:00 PM EST Monday through Friday to get an RA# number. Please have your invoice ready when you call. Sorry, no returns after 30 days.  Carefully pack your return and write the RA# on the outside of the box in plain sight. Returns without an invoice or RA# are subject to delayed processing and the 10% restocking fee. Due to their nature some items such as kits and cut or measured product (wire, heat shrink and tubing) are non-returnable. No freight-collect or COD returns accepted. Return shipping charges on non-defective merchandise is the responsibility of the customer. Parcels damaged in transit are the responsibility of the carrier. Shipping and handling charges on returned goods are non-refundable. The customer must request refunds for over payment or returned items within 30 days of the order or return

Merchandise Damaged in Shipment

Claims for damage must first be reported to the delivering carrier (save all packing and cartons). Parcels damaged in transit are the responsibility of the carrier.  Claims for damages or errors must be made within 5 days of receipt. 

Sales Tax

Orders shipped to an address in Florida must pay Florida State Sales Tax, unless we have a signed Florida sales tax certificate on file prior to shipping. Certificates can be mailed (see contact information page) or faxed, 407-647-4831 to the attention of “Web Sales”. If you are required to pay sales tax in your state, that is your responsibility.

Ship To

Sorry, we are able to ship only to the US, its territories and possessions (see our Exportation Policy below). We require a physical address to ship by any method other than US Mail. If you have a PO Box address please choose US Mail.

Exportation Policy

Sorry, no international sales. We are not an exporting company. We have no exporting license, and, because we often deal with govt./ military surplus, we do not want to give even the impression that we are selling abroad (including Canada and Mexico).

Ship Charge Explanation

Shipping charges can be calculated on the items in your shopping cart before you place your order. You have the option of several shipping methods. 

Payment Security

In our Online Ordering form, we collect visitor's contact information (billing, shipping and email address) as well as financial information (account or credit card numbers) with the purpose of processing and shipping orders. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. This information is dealt with in a professional and secure manner.

Personal Information & Privacy

When you place an order from Skycraft Parts & Surplus, Inc., or subscribe to our email list, we collect your name, address, telephone number, credit card information (only if you place an order) and your e-mail address. Your name and email address may be shared with shipping companies such as UPS or USPS for the purpose of communicating shipment tracking information. We use this information to fulfill your order and to communicate with you about your order. We may also use this information to communicate advance notice of events or to tell you about new products and services. Please note that this privacy policy applies only to our online collection and use of information. Your personal information (email address, name, address, etc….) will never be shared with anyone other than what is necessary to complete your order. Your payment information will only be made available to Skycraft Parts &Surplus, Inc. and our credit card processing company... This information is dealt with in a professional and secure manner.

Warranty

All information on this site is believed to be correct. Skycraft Parts & Surplus, Inc. does not manufacture or represent the manufacturer of products sold in this catalog. We are not responsible for typographical errors on the website. All items are subject to availability & prior sale. Prices are subject to change without notice. Photos or illustrations of items are believed to be typical and representative of the item, however they may not be exact. It is the purchaser's responsibility to insure the correctness of the item being purchased and its proper use or application. We will not be responsible for incidental or consequential damage due to defect, or improper use of products. There are no other warranties, either expressed or implied which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. No purchase order or verbal advice shall alter this agreement.

Out of Stock / Backorder

We normally have in-stock everything advertised on our website, in many cases we have greater quantities than that listed on the website. If you require an item(s) not listed on our website and the quantity permits, we may have it available through our retail store. Call us with your requirements. 321-972-8357

Changes to These Terms

Skycraft Parts & Surplus, Inc. may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding upon on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

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